as published in Conway Daily Sun
I conduct training programs for local employees, I find a few common
threads. I discuss many of them in this column and often I take aim at
employers, because that is most of my audience, and I urge them/you to
take full responsibility for creating an environment and culture for
success. That said, I see in the classroom, as well as in the local
businesses where I shop, that we have a shortage of well-qualified,
well-trained ready to work employees.
spite of state, local and school district efforts, the challenge of
finding work-ready employees seems to be on the minds of employers I
meet. I am told that coming out of high school, many teens seem to lack
any work ethic. I disagree; I think they lack a sense of responsibility,
goals and training. The results are the same, so let us stop blaming
and consider what we can do about it. If you own or manage a business in
the valley, your livelihood may depend on finding or cultivating your
own better workforce.
a workforce in which employees are clear about their goals and are
self-motivated to reach them. The goals are broken down into manageable
"how much, by when" segments that allow them to get their jobs done with
ease because the big picture is clear and concise.
if they do not want to have a lifelong career in hospitality, retail or
customer service, they should see the value in learning new skills,
expanding their knowledge, and saving money to support the pursuit of
their personal vision for the future.
Imagine improved customer service because
employees are motivated to create a better experience for both
themselves and the customer because they understand that the way they
respond to events directly impact positive outcomes or a
workplace where interpersonal relationships between coworkers improve
because they connect with each other authentically and appreciate all
each of them brings to the team.
my regular readers know, I have been involved in Jack Canfield training
for a while now. My friend Trish Jacobson introduced me to Jack’s
programs. While I have been incorporating many of these principles into
my work with individuals and business clients, Trish has been busy
working with our youth. This past winter, she applied the Jack
Canfield’s Success Principles to a local ski school. By approaching each
day with a sense of passion, purpose and clear vision of the outcomes
she wanted to create, she was able to develop a cohesive team of
dedicated people who took pride in their involvement in the bigger
picture. Their sense of personal responsibility, willingness to learn,
and their communication skills all greatly improved throughout the
season. The staff bonded through their shared mission of impeccable
customer service, which showed up in resort surveys directly measuring
aspects of customer service and satisfaction. I should mention that
about half of her seasonal staff was under the age of 25.
she is not on a mountain, Trish works with young people through the
White Mountain Community Health Center Teen Clinic and Community
Outreach programs. She and her team make a significant contribution to
Carroll County having one of the lowest teen pregnancy rates in the
entire US. In 2010 she began incorporating some of the same principles
into her health curriculum. In 2014, she founded the Pathways to Success
for Youth Project. Her vision is to develop a classroom and online
curriculum, which includes solid principles of success, elements of
passion and purpose, tools to build self-confidence. At the same time,
the program will help clear self-limiting behaviors and beliefs and
instill a foundation of personal responsibility, goal orientation,
taking action and entrepreneurial skills.
the Pathways to Success for Youth is onto something - something big.
This has the potential to transform education, our workforce, and create
endless positive ripple effects. Trish, youth leadership colleague
Mikayla Cerney and I will all be on Jack Canfield’s assisting team in
Scottsdale AZ in August for a weeklong Breakthrough to Success training
program. This program retails for $3500 per person, and Canfield global
community has donated eight student scholarships as well as lodging to
Trish’s program. I hope as the local community whose youth directly
benefit, we can raise the airfare and other costs to invest in eight of
our local high school students to experience this truly transformational
program first hand. How different my own life would have been if I knew
as a teenager, what I learned in this program at in middle age. For
more information about helping our youth prepare for a more responsible
adulthood, visit www.pathwaystosuccessforyouth.com.